Effective Date: 01/01/2026

1. Overview

Secure Office Pro is an independent online retailer of software licenses, digital products, Microsoft Office products, Microsoft 365 subscriptions, Windows operating systems, antivirus software, and related digital solutions.

This Cancellation Policy outlines the conditions under which orders may be canceled before or after delivery.

By placing an order on our website, you acknowledge and agree to the terms of this Cancellation Policy.

2. Independent Reseller Disclosure

Secure Office Pro operates solely as an independent reseller and is not affiliated with, endorsed by, sponsored by, or authorized by Microsoft or any other software publisher unless expressly stated.

All trademarks, logos, product names, and brand references are the property of their respective owners and are used for identification purposes only.

3. Order Cancellation Before Delivery

Customers may request cancellation of an order before the product has been processed, fulfilled, delivered, or activated.

If the order has not yet been delivered, we will make reasonable efforts to cancel the order and issue a full refund.

Approval of cancellation requests is subject to verification of the order status.

4. Digital Product Delivery

Most products sold through Secure Office Pro are delivered electronically, including:

• License keys

• Activation codes

• Subscription credentials

• Download links

• Digital access information

Once a digital product has been delivered to the customer via email, account dashboard, download page, or other electronic method, the order is considered fulfilled.

5. Non-Cancellable Orders

Orders generally cannot be canceled once:

• A license key has been issued

• An activation code has been delivered

• Digital credentials have been provided

• A subscription has been activated

• The product has been successfully accessed or downloaded

• The order has been fulfilled electronically

In such cases, customers should refer to our Return & Refund Policy for available options.

6. Subscription Products

For subscription-based products such as Microsoft 365, antivirus subscriptions, and cloud services:

• Cancellation requests must be submitted before activation or fulfillment.

• Once a subscription has been activated or associated with a customer account, cancellation may no longer be possible.

• Ongoing subscription management remains subject to the terms of the respective software publisher.

Customers are encouraged to review subscription details carefully before purchasing.

7. Duplicate Orders

If a duplicate order is placed accidentally, customers should contact Secure Office Pro immediately.

Duplicate purchases reported before delivery may be eligible for cancellation and refund.

8. Fraud Prevention & Order Verification

Secure Office Pro reserves the right to delay, suspend, cancel, or refuse any order when necessary for:

• Fraud prevention

• Payment verification

• Security concerns

• Compliance requirements

• Suspected unauthorized transactions

If an order is canceled by Secure Office Pro before fulfillment, a full refund will be issued.

9. Cancellation Request Process

To request an order cancellation, customers should contact our support team as soon as possible and provide:

• Full name

• Order number

• Email address used for purchase

• Reason for cancellation

Cancellation requests are processed in the order they are received.

Submitting a request does not guarantee approval if the product has already been fulfilled.

10. Approved Cancellations

If a cancellation request is approved:

• The order will be canceled.

• Any applicable refund will be issued to the original payment method.

• Refund processing times may vary depending on the payment provider, bank, or credit card issuer.

11. Limitation of Liability

Secure Office Pro shall not be responsible for delays in cancellation requests caused by:

• Customer-provided incorrect information

• Delayed customer communication

• Payment processor verification procedures

• Instant digital product delivery systems

• Third-party service interruptions

12. Policy Changes

We reserve the right to modify or update this Cancellation Policy at any time without prior notice.

Updated versions become effective immediately upon publication on our website.

13. Contact Information

For cancellation requests or order-related questions, please contact:

Secure Office Pro

Email: info@secureofficepro.com]

Website: www.secureofficepro.com

14. Consumer Transparency Commitment

Secure Office Pro is committed to maintaining transparent order processing practices, fair customer service standards, and compliance with applicable consumer protection laws, e-commerce regulations, and digital marketplace requirements.

We encourage customers to carefully review product descriptions, licensing terms, compatibility requirements, and subscription details before placing an order.