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Frequently asked Questions
No. Secure Office Pro is an independent reseller of software licenses, subscriptions, and digital products. We are not affiliated with, endorsed by, or operated by Microsoft or any other software publisher unless explicitly stated.
Yes. We source our software licenses and digital products through legitimate distribution channels and authorized suppliers. All products are delivered as described on their respective product pages.
Most products are delivered digitally via email or through your customer account. Delivery may include activation keys, license codes, download instructions, or subscription activation details.
Most orders are delivered within minutes after payment confirmation. In some cases, additional verification may be required, which could extend delivery times.
If you encounter an activation issue, contact our support team with your order number and a screenshot of the error message. We will investigate the issue and provide assistance, replacement, or a refund if applicable.
Refund eligibility is governed by our Refund Policy. Refunds may be available for invalid or non-functional license keys. Products that have been successfully activated or delivered may not qualify for a refund.
Yes. We use secure encryption technologies and trusted payment processors to protect your personal and payment information. We do not store sensitive payment details on our servers.
Secure Office Pro provides assistance related to orders, deliveries, and activation issues. Official software support, updates, and product-specific technical assistance may be provided by the respective software publisher.